About us

You may buy your Léman Pass 1st or 2nd class tickets or passes from SBB and SNCF on the following distribution channels :

• on the SBB or SNCF websites,
• on the Mobile SBB app or SNCF mobile version,
• at ticket machines in all Léman Express train stations,
• at SBB ticket counters at the Geneva-Cornavin, Geneva-Eaux-Vives & Geneva-Airport train stations, and at the Balexert shopping center,
• at SNCF ticket counters at Thonon-les-Bains, La Roche-sur-Foron, Sallanches, Evian-les-Bains, Cluses, St-Gervais-les-Bains-Le Fayet, Annecy and Annemasse.

Léman Pass tickets are available in paper, e-ticketing (new version of the Oùra card for France and Swisspass card for Switzerland) or digital format.

After-sales service for your ticket or pass is done at the Customer Service department of the company where you bought it.

For more information on purchasing a ticket, you may contact the call centers :

• CONTACT SBB CENTER on 0848 44 66 88 (CHF 0.08/min - 24/7).
• ALLO TER Auvergne-Rhône-Alpes on 09 69 32 21 41 (non-overtaxed call) Monday to Friday from 7:00am to 7:00pm and Saturday from 8:00am to 1:00pm

Customer service for Léman Express journeys is managed by the transport operators in each country. Please contact the operator that issued your ticket if you have any queries.

• If you purchased your ticket or pass directly from SBB :

We suggest you contact their customer service department directly, by filling out the form on the SBB website. Don’t forget to attach a copy of your ticket or pass to your message.

• If you purchased your ticket or pass directly from SNCF :

We suggest you contact their customer service department directly, by filling out the form on the SNCF website. Don’t forget to attach a copy of your ticket or pass to your message, as well as your bank account details (RIB) if you are requesting a refund.

For questions regarding travel passes, in particular for refunds, replacements or to report a lost or stolen pass, please contact the operator that issued the pass (in Switzerland you can contact any operator). The terms and conditions for the loss or theft of your travel pass, for the failure to provide your pass during a ticket check, or for defective passes are the same as those for the OùRA! card in France or the SwissPass card in Switzerland. This applies in particular to terms and conditions regarding fees, taxes and procedures to follow.

Customer service for Léman Express journeys is managed by the transport operators in each country.

Please contact the operator that issued your ticket if you have any queries.

• SBB

We suggest you contact their customer service department directly, by:

We suggest you contact their customer service department directly, by filling out the form on the SBB website. Don’t forget to attach a copy of your ticket or pass to your message, as well as your bank account details (RIB) if you are requesting a refund.

• SNCF

We suggest you contact their customer service department directly, by filling out the form.

• For other distributors, we invite you to consult their respective websites.

For your information, a refund of a monthly pass without charge is possible at the ticket office before the validity date. But once the validity date has started, your subscription is non-exchangeable and non-refundable.

If you would like to make a complaint or give feedback about our Léman Express service, please fill in our contact form.

If you have a specific comment about your journey in Switzerland or France, or for complaints related to your train ticket or pass, please contact the Swiss (SBB) or French (SNCF) railway company, as follows :

In Switzerland :

• Fill in the form on the SBB website

In France :

• Fill in the form on the SNCF website

• You want to contest a fine from the SBB in CHF :

Contact the Litigation Service at the following e-mail address : contentieux@sbb.ch.
Click here for more information.

• You want to contest a fine from the SNCF in € :

If you have already paid the fine during the on-board control, contact the SNCF customer service using the following contact form.
Remember to attach a copy of your ticket, the fine and your bank account details.

If you haven't pay the fine yet, contact the debt-collection services online using the following contact form or by telephone : 0820 318 065 (€0.12 per minute + the cost of a call) from 9am to 6pm Monday to Friday (except public holidays) or to one of the postal addresses mentioned on the back of your fine.

For lost and found items on Léman Express trains, please contact the Swiss (SBB) or French (SNCF) railway company as follows. Please be aware that you will have to approach SBB and SNCF separately and simultaneously according to the processes below :

In Switzerland :

• Report your lost item online free of charge by clicking here. If you choose to fill in the online form, please provide as much detail as possible about the object you lost, including what it contained (if you lost a handbag or rucksack, for example), and the date you lost it and your train number and journey.
• Contact the SBB Rail Service on 0848 44 66 88 (CHF 0.08/min.)
• Go to a SBB ticket counter (fee of CHF 15.00 applies)

Objects worth CHF 50 are kept for three months.

In France :

• Contact a member of the train crew if you lose or find an object.
• Check the Found Objects section of the SNCF train-station website. This website provides information about what to do if you’ve lost an object and the opening hours of lost and found desks at each train station.
• Use the following contact form to submit your report.

Objects found on SNCF trains and at train stations are kept at the nearest station’s lost and found desk for one month, except for hazardous or perishable items.

We suggest you put luggage tags on all your bags and handbags. These tags are available at all SNCF ticket offices in France.

With your Léman Pass, you can travel by train, bus, coach, tram or shuttle boat anywhere in the Léman Express region, including between France and Switzerland. One pass is all you need.

You can seamlessly travel by train, tram or bus within a given transport zone and across the border, without having to buy separate tickets along the way. You can also combine the Geneva fare zone with transport zones in neighbouring France.

One integrated fare, no matter how you prefer to travel.

Just one ticket or pass will cover all of your travel by train (1st or 2nd class), bus, coach, tram or shuttle boat anywhere in the Léman Express region.

Find all the Léman Express timetables online :

• through our itinerary search and our timetables,
• on the mobile and desktop versions of the SBB and SNCF websites,
• on the SBB mobile app.

On public holidays, the Léman Express operates according to the Sunday timetable.

Are considered as public holidays, the common days to Switzerland and to France :

• 1 January 2023
• 18 April 2023
• 26th May 2023
• 6 June 2023
• 25th December 2023

On days that are public holidays only in France or in Switzerland, the Léman Express operates according to the timetable.

To keep you informed of traffic conditions on the Léman Express network (transport plan in case of major disruption, works, traffic improvement measures, etc.), we use several channels on which we invite you to follow us :

• You can subscribe to our e-mailing by ticking the box on our contact form ;
• You can consult our News page ;
• You can follow us on Twitter ;
• You can join our WhatsApp group.

Before your journey, we invite you to consult the SBB Mobile app and the mobile version of SNCF website.

They indicate the disruptions in real time on the route you have to take.

Between Coppet and Annemasse, the Léman Express operates from 5 a.m. to 12:30 a.m. during the week, and 24 hours a day during the weekends: one train per hour on Friday and Saturday nights (between 12:30 a.m. and 5 a.m.).

Léman Express busses complete the range of the service on the French part of the network.

Léman Express offers well-timed connections to Geneva Airport, with five trains per hour from Genève train station, which is only a seven-minute train ride from the airport.

Bikes are allowed on the Léman Express.

However, for your own comfort and the comfort of the other passengers, we strongly recommend not bringing them on board during busy periods.

In Switzerland and for cross-border journeys (France - Switzerland), there is a additional fare for travelling with a bike. Swiss railway station display boards indicate the location of bicycle carriages.

In Auvergne-Rhône-Alpes, on French territory, bikes are free of charge.

For information, folding bikes and scooters are considered as hand luggage and their transport is free of charge.
Bikes packed in a suitable transport bag are also free of charge in Switzerland.

You can buy a day pass for the transport of a bike. The cost is CHF 15.-
You can also buy an annual bike pass for CHF 260.-
Click here to find more information.

You can also buy a Léman Pass Vélo ticket on the mobile version of the SNCF website.

Both types of rolling stock that provide cross-border services have space on board for storing bicycles, but space is still very limited, especially during peak travel periods :

• For "Régiolis" type equipment, two bicycle spaces will be available at each end, with each space able to hold 3 bicycles.
• For "Flirt" type equipment, a bicycle space is available in a compartment near the toilets with 2 racks available.

You can also park your bike at the station in France and/or at the station in Switzerland.

To go directly to the Léman Express network bike parking map, click here.

It is forbidden to carry tricycles, fatbikes, tricycles, tandems, cargo bikes, etc. on board.

Scooters are allowed on the Léman Express.

However, for your own comfort and the comfort of the other passengers, we strongly recommend not bringing them on board during busy periods.

In Auvergne-Rhône-Alpes, on French territory, scooters are free of charge.

In Switzerland and for cross-border journeys (France - Switzerland), there is no additional fare for travelling with a scooter if folded or packed in a bag.

In Switzerland, taking an unfolded scooter along is charged in the same way as taking a bicycle on board. A Léman Pass ticket with a reduced price which is valid for the paying perimeter is then necessary.

Make sure you do not obstruct the flow of passengers in the corridors and remember to fold your scooter and to place it under your seat.

Children under the age of six travel free of charge on journeys within Switzerland and between France and Switzerland.

Children under the age of four travel free of charge on journeys within France.

Pushchairs can generally be carried on Léman Express trains free of charge.

Pushchairs are considered to be easily carried items as long as they are folded up. When not folded up, pushchairs (and similar objects for carrying children) should be stored in the vestibule areas, provided that enough space is available.

Pets are allowed on Léman Express trains, but you must make sure they do not bother other passengers.

• Transport of assistance pets :

Guide dogs and other assistance dogs for the disabled can travel free of charge. The dog does not have to wear a muzzle if the disabled passenger can prove that the dog has been properly trained.

• For cross-border journeys between Switzerland and France on the Léman Express :

You must have a ticket for your pet when travelling between France and Switzerland on a Léman Express train. The fare for pets is half the standard second-class fare (even if you travel in first class). Small pets, such as small dogs and cats as well as rabbits, birds and other small animals, can travel free of charge. They must be carried, and fit comfortably, in a pet carrier measuring no more than 45 x 35 x 25 cm.

• For travel within France :

Pets of all sizes must have tickets, and larger animals must wear muzzles. The fare for pets is half the standard second-class fare (even if you travel in first class). The fare for pets under 6 kg that are carried in a pet carrier is €7.00. Click here for more information.

• For travel within Switzerland :

You must have a ticket for your pet. The fare for pets is half the standard second-class fare. You can purchase daily travelcards or a GA travelcard for your pet. Small pets (up to 30 cm measured up to its shoulder or withers) can travel free of charged. They must be carried in a pet carrier. Click here for more information.

You can carry hand luggage with you on Léman Express trains.

Hand luggage is considered to be luggage that is easy to carry, that contains personal items and that is no bigger than 1.20 x 0.80 x 1.00 m.

The following items are also considered to be hand luggage :

• Folded scooters
• Skis and snowboards
• Luges and skibobs
• Folded pushchairs

Only hand luggage may be carried on Léman Express trains free of charge. Please make sure that your luggage does not block any aisles or passageways on the train.

More information :

• SBB : visit SBB website or call the SBB Rail Service on 0848 44 66 88 (CHF 0.08/min).
• SNCF : visit SNCF website.
  SNCF offers a door-to-door luggage delivery service on trains where a reservation is required (e.g. TGV and Lyria trains).
  For disabled passengers, passenger assistance includes help with one piece of luggage.
  For luggage items weighing more than 15 kg, please contact the door-to-door delivery service or make other arrangements. More passenger assistance information is available on the SNCF website.

Disabled passengers must purchase tickets or passes to travel on Léman Express trains.

However, guide dogs and individuals accompanying disabled passengers may travel free of charge; disabled passengers just need to show their disability card to the ticket inspector.

The disability cards accepted on Léman Express trains are :

For passengers living in France :

• The civil disability, priority or parking card.
• The mobility disability card.
• The "reformed/war pensioner" card

This also applies to wheelchair users in everyday life and to wheelchair users at stations.

For passengers living in Switzerland :

• The "Swiss Identity Card for Travellers with a Disability"

The terms and conditions of travel for disabled passengers – including fares and passenger assistance – are managed by the Swiss (SBB) and French (SNCF) railway companies.

The passenger assistance service is free of charge for passengers in wheelchairs, visually impaired passengers and passengers with other mental or physical impairments.

For cross-border journeys, we suggest you contact the railway company in your departure country at least 48 hours before your departure.

If you travel from Switzerland, please contact Swiss Federal Railways (SBB) :

• Complete the following contact form.
• Call 0800 007 102 free of charge in Switzerland (from 06:00 to 22:30). From abroad +41 800 007 102.

Book free boarding and disembarking assistance for your train journeys.
Reservations by telephone must be made at least 1 hour before the desired service, those via the order form at least 12 hours in advance and for international travel at least 24 hours in advance.

If you travel from France, contact French National Railway Company (SNCF) :

• Complete the following contact form.
• Call Allo Accès TER at 08 01 01 02 02 (free number - call center open Monday to Friday from 7am to 7pm, and Saturday, Sunday and holidays from 8am to 1pm)
  “Accès TER” is an assistance service for people with disabilities. It is available 7 days a week from first to last train.

More information on the page Handicap.

There are not train attendants in each Léman Express train to control your ticket.

However, they circulate throughout the entire network and can check the tickets before boarding, on-board or after deboarding, according to the practices in France and Switzerland.

Before boarding the train, passengers must have a valid ticket and respect its conditions of use (date, class, reduction, etc.). The non-respect of these rules constitutes an infraction and will expose the traveller to a fine.

The Léman Express fleet is made up of 23 FLIRT trains from the Swiss manufacturer Stadler and 27 Régiolis trains from the French manufacturer Alstom. These 40 trains are compatible with the Swiss and French networks, allowing travel from Coppet to Evian-Les Bains, Annecy, St-Gervais and Annemasse without changing trains.

Swiss RegioExpress trains will now travel all the way to Annemasse from Saint-Maurice, Vevey and Lausanne. The travel time between Annemasse and Lausanne will be 1 hr 19 min., with trains every 30 minutes on weekdays.

TER trains will extend the Léman Express service into France, with at least two trains per hour during peak times.

The rules of behaviour on board are clearly displayed on each train. If you notice any incivilities, you can report the issue in several ways:

• to a member of the control brigade if your train is controlled;
• to an agent in the station;
• via our contact form.
  Remember to tell us your journey and the time you noticed the issue.

In case of an aggression, the emergency numbers are displayed in all trains and allow you to request the intervention of the railway police (in France: 3117 in Switzerland: 0800 117 117).

To report a cleanliness problem on board, scan the QR codes displayed inside the trains.

Your reports will help us to take corrective action as quickly as possible.

Léman Express trains include several features to make your journey more comfortable, including :

• Silent trains
• Wider doors to make getting on and off easier
• A first class section with larger tables
• Power sockets in first and second class, for charging mobile devices during your journey
• Baby-changing facilities in the toilets
• A high-performance video surveillance system for improved security
• Air conditioning throughout

There's no wifi on board.

Léman Express trains are scheduled in double formation (longer trains) at peak times.

Some trains are exceptionally reduced to a single composition (shorter trains) in order to replace a train that has broken down, and thus maintain traffic. Trains with a single composition are preferred so that any breakdowns encountered can be dealt with quickly by the maintenance centres. This reduced composition also affects the return journey that the train has to make.

When all train sets are available, double-unit trains (longer trains) are introduced again. This avoids the need for a train to be cancelled, as the priority is to ensure that the traffic runs safely and according to schedule.

Every day, more than 60,000 customers travel on the Léman Express lines, so our trains are very busy, even on double trains. Because of their frequent stops, Léman Express trains are considered to be RER-type trains. This equipment is designed for the seated and standing transport of passengers. Each train set, whether Swiss or French in design, is designed to carry approximately 200 seated and 200 standing passengers.

Let's take the example of a train "X" departing from Geneva and bound for Coppet. Train "X" suffers a problem at Versoix, and passengers are asked to get off and take the next train. Train "X" does not arrive at its destination and therefore cannot depart from Coppet as planned, so this train is cancelled.

The single track infrastructure on a large part of the Léman Express network imposes certain constraints related to railway safety. In this example, two solutions can be put in place: the provision of a reserve train or the deletion of a double unit to cover this train cancellation. Back-up trains replace the cancelled trains, but they do not cover all the disruptions. In order to make up for the delay on the line, specific operating measures are implemented, such as removing a train or not serving certain stops, so as not to exacerbate the disruption. In order to ensure that the traffic runs according to schedule and in complete safety, some trains are cancelled or reduced to single trains.

Regarding recruitment, Lémanis SA is not currently hiring staff for its services.

All spontaneous applications should be sent to the following e-mail address: job@lemanis.ch.

In addition, if you are looking for railway production jobs (mechanic, train driver, sales, etc.), we would like to inform you that these services are provided by the CFF and the SNCF for the Léman Express. For these jobs, please check the job offers on the SBB and SNCF websites.