Disabled passengers

The Léman Express trains have been designed to provide easy access for people with disabilities :

  • An adapted carriage with space for wheelchairs in each train ;
  • Visual and audio information for the hearing and visually impaired ;
  • Platform-level trains
  • Extra-wide doors and wheelchair-accessible toilets ;
  • Movable footboards (on Régiolis trains in France) and automatic ramps (on Flirt trains in Switzerland).

Disabled passengers must purchase tickets or passes to travel on Léman Express trains.

However, guide dogs and individuals accompanying disabled passengers may travel free of charge.

Disabled passengers just need to show their disability card to the ticket inspector.

The disability cards accepted on Léman Express trains are :

For passengers living in France :

  • The civil disability, priority or parking card ;
  • The mobility disability card ;
  • The “reformed/war pensioner” card.

This also applies to wheelchair users in everyday life and to wheelchair users at stations.

For passengers living in Switzerland :

  • The “Swiss Identity Card for Travellers with a Disability”  

The terms and conditions of travel for disabled passengers – including fares and passenger assistance – are managed by the Swiss (SBB) and French (SNCF) railway companies.

The passenger assistance service is free of charge for passengers in wheelchairs, visually impaired passengers and passengers with other mental or physical impairments. 

For cross-border journeys, we suggest you contact the railway company in your departure country at least 48 hours before your departure.

If you travel from Switzerland, please contact the Swiss Federal Railways (SBB) :

  • By telephone to the Call Center Handicap: 0800 007 102 free of charge in Switzerland (from 06:00 to 22:30). From abroad +41 800 007 102.
  • By completing the online form.

Book free boarding and disembarking assistance for your train journeys.

Reservations by telephone must be made at least 1 hour before the desired service, those via the order form at least 12 hours in advance and for international travel at least 24 hours in advance

For more information : SBB website

If you travel from France, contact the French National Railway Company (SNCF) :

  • Call Allo Accès TER at 08 01 01 02 02 (free number – call center open Monday to Friday from 7am to 7pm, and Saturday, Sunday and holidays from 8am to 1pm)
  • By completing the online form.

“Accès TER” is an assistance service for people with disabilities.
It is available 7 days a week from first to last train.

For more information : SNCF Accès TER