{"id":5695,"date":"2022-11-09T09:34:27","date_gmt":"2022-11-09T08:34:27","guid":{"rendered":"https:\/\/www.lemanexpress.com\/?post_type=helpie_faq&#038;p=5695"},"modified":"2024-12-04T16:53:53","modified_gmt":"2024-12-04T15:53:53","slug":"comment-obtenir-un-remboursement","status":"publish","type":"helpie_faq","link":"https:\/\/www.lemanexpress.com\/de\/helpie_faq\/comment-obtenir-un-remboursement\/","title":{"rendered":"Comment obtenir un remboursement ?"},"content":{"rendered":"<p>L\u00e9manis SA n&#8217;est pas en charge de la distribution, de la tarification et de l&#8217;apr\u00e8s-vente des titres de transport L\u00e9man Pass. Cela reste\u00a0\u00e0 la charge des soci\u00e9t\u00e9s distributrices\u00a0faisant partie de la communaut\u00e9 tarifaire L\u00e9man Pass.<\/p>\n<p>Pour toute demande de remboursement, nous vous invitons \u00e0 contacter le service client\u00e8le de l&#8217;op\u00e9rateur aupr\u00e8s duquel vous avez achet\u00e9 votre titre de transport :<\/p>\n<ul>\n<li><strong>CFF :<\/strong> contactez le service client\u00e8le via le <a href=\"https:\/\/www.sbb.ch\/fr\/aide-et-contact.html\" target=\"_blank\" rel=\"noopener\">formulaire de contact suivant<\/a>. <em>Pensez \u00e0 joindre la copie de votre titre de transport et vos coordonn\u00e9es bancaires (RIB) \u00e0 votre demande.<\/em><\/li>\n<li><strong>SNCF :<\/strong> contactez le service client\u00e8le via le <a href=\"https:\/\/formulaire.secure.force.com\/TERformulaire?region=FR-ARA&amp;origin=SITE_TER\" target=\"_blank\" rel=\"noopener\">formulaire de contact suivant<\/a>. <em>Pensez \u00e0 joindre la copie de votre titre de transport et vos coordonn\u00e9es bancaires (RIB) \u00e0 votre demande.<\/em><\/li>\n<li>Pour les a<strong>utres distributeurs<\/strong> : consultez leurs sites internet respectifs.<\/li>\n<\/ul>\n<p>Pour votre information, un remboursement d&#8217;un abonnement mensuel\u00a0sans frais est possible au guichet avant la date de d\u00e9but de validit\u00e9. Mais une fois la date de validit\u00e9 commenc\u00e9e, votre abonnement est non \u00e9changeable et non remboursable.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u00e9manis SA n&#8217;est pas en charge de la distribution, de la tarification et de l&#8217;apr\u00e8s-vente des titres de transport L\u00e9man Pass. Cela reste\u00a0\u00e0 la charge des soci\u00e9t\u00e9s distributrices\u00a0faisant partie de la communaut\u00e9 tarifaire L\u00e9man Pass. Pour toute demande de remboursement, nous vous invitons \u00e0 contacter le service client\u00e8le de l&#8217;op\u00e9rateur aupr\u00e8s duquel vous avez achet\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"helpie_faq_category":[62],"helpie_faq_group":[63],"class_list":["post-5695","helpie_faq","type-helpie_faq","status-publish","format-standard","hentry","helpie_faq_category-uncategorized-faq","helpie_faq_group-faq"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/helpie_faq\/5695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/helpie_faq"}],"about":[{"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/types\/helpie_faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/comments?post=5695"}],"version-history":[{"count":10,"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/helpie_faq\/5695\/revisions"}],"predecessor-version":[{"id":112706,"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/helpie_faq\/5695\/revisions\/112706"}],"wp:attachment":[{"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/media?parent=5695"}],"wp:term":[{"taxonomy":"helpie_faq_category","embeddable":true,"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/helpie_faq_category?post=5695"},{"taxonomy":"helpie_faq_group","embeddable":true,"href":"https:\/\/www.lemanexpress.com\/de\/wp-json\/wp\/v2\/helpie_faq_group?post=5695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}